With its Simply Clever approach, the ŠKODA brand also regulates the method of applying for test drives.
We were faced with challenges listed below:
- real-time booking,
- call centre support,
- universal solution for all dealers (ŠKODA dealers).
“An excellent service requires an excellent experience on the principle of booking hotel rooms.”
We had 3 goals in mind: easier advertising of test drives, immediate confirmation of appointments, and actual availability of test vehicles or appointments.
What we did?
- We have designed a new website as well as a back-office test vehicle management system: quick, mobile-friendly, and simple to use.
- Developed a simple, efficient, and quick vehicle model search function, as well as appointment booking.
- Simple rear-wheel drive system for managing test vehicles and appointments.
How we did it?
- We created an excellent user experience, which we backed up with modern technological solutions and real-time data of test vehicles.
- The API was used to connect the data source on the test vehicles to the real data source.
A simple system for both the user and the provider. Here’s what we delivered:
- better and more user-friendly experience on the vehicle booking page using modern technologies,
- easy test vehicle management system for dealers or vehicle traders
- integration of the importer’s call centre and the establishment of new, higher standards for test drives.
“With an innovative data source combination and a positive user experience, you can increase the number of test drives!”